Jebeni Coffee Machine is committed to clear and fair return practices for all customers in accordance with UK Consumer Contracts Regulations and relevant EU legislation.
1. Consumer Orders (B2C – Home Machines)
- You may cancel or return your order within 14 days of delivery for unused items in their original condition and packaging.
- Customised, made to order, or special order machines may be exempt.
- Returned items with signs of use may incur a deduction for any loss in value resulting from handling beyond inspection.
- Return shipping costs are the responsibility of the customer unless the item is faulty.
How to Start a Return:
- Contact us at sales@jebenicoffeemachine.com within 14 days of receiving your item.
- Send the item back within 14 days of contacting us using a tracked service.
- Once received and inspected, refunds will be processed within 14 days.
2. Business Orders (B2B – Commercial Machines)
- The 14 day cooling off period does not apply to business orders.
- All B2B sales are final unless the item is faulty or damaged on arrival.
- Returns for non-faulty machines may be accepted on a case by case basis with prior written approval, possible restocking fees, and shipping costs.
- A restocking fee of 20% of the product price will apply to all approved non-faulty returns to cover inspection, handling, and repackaging costs.
3. Non-Returnable Items
- Used or installed machines.
- Items returned without original packaging or proof of purchase.
- Made to order or bespoke/custom machines.
- Sale or discount items.
- Perishable or hygiene sensitive items once removed from original packaging.
4. Damages & Faults
- Inspect your order upon arrival.
- Contact us immediately if the item is defective, damaged or incorrect so that we can evaluate and resolve the issue.
5. Refunds & Exchanges
- Exchanges are not offered. To receive a different item, return your original order for a refund and place a new order.
- Once your return is received and approved, refunds are made to the original payment method within 10 business days. Processing time by your bank or credit card company may vary.
- All refunds are inclusive of VAT where applicable.
- If more than 15 business days have passed since approval, contact sales@jebenicoffeemachine.com.
Support:
Monday–Friday | 09:00–17:00 |
Phone:
Email: sales@jebenicoffeemachine.com
